Privacy Policy
This Privacy Policy explains how Petal Craft processes personal data when visitors use the website, make an inquiry, arrange a consultation, or request florist workshop services for weddings and events in Buenos Aires and nearby areas.
How We Use Data
We use personal data to respond to inquiries, schedule consultations, prepare custom quotes, confirm deposits and event dates, coordinate design details, arrange delivery or studio pickup, manage on-site setup, process payments, maintain internal records, improve website performance, and meet legal, tax, and accounting obligations. We may also use limited technical data to protect the site from misuse and to troubleshoot service issues.
Service Providers and Partners
We may share personal data with service providers that support website hosting, form handling, analytics, payment processing, communications, delivery coordination, and on-site event setup. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of claims. We may also share information where needed to complete a transaction or to document business records required by law.
Your Rights
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or objection to certain processing. Where processing is based on consent, that consent may be withdrawn for future processing without affecting prior lawful use.
How to Make a Request
Requests should describe the data or processing concern clearly so we can review and respond appropriately. If a request cannot be fully satisfied, we will explain the reason where permitted by law and may ask for additional information needed to confirm identity or locate the relevant records.
Data Retention
We retain personal data for the period needed to manage inquiries, prepare quotes, complete bookings, deliver services, maintain business records, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or archive it in a limited form where retention is still necessary.
Policy Changes
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from its stated effective date, and continued use of the site after that date indicates awareness of the update.
Data We Collect
We may process identification and contact details, event and design preferences, consultation notes, order and booking information, payment-related records, delivery or venue setup details, and technical data such as device and usage information. Where a large event project is discussed, we may also process planning details needed to coordinate timing, access, and final confirmation.
How We Collect Data
We collect personal data when users submit a contact form, arrange a consultation, place an order, confirm a deposit, or communicate by phone or other service channels. We may also receive information from payment processing, delivery coordination, and website analytics tools, and we may generate internal records from consultations and service delivery.
Cookie Types
We may use essential cookies to support site operation, session cookies to maintain form activity, and analytics cookies to understand how visitors use the site. Where applicable, cookies may also help remember basic preferences and improve page performance. We do not use cookies to collect more information than is needed for these purposes.
Cookie Controls
Users can usually refuse or delete cookies through their browser settings, and some browsers allow controls for blocking or limiting certain tracking technologies. If cookies are disabled, parts of the site may not function as intended, especially features that depend on form handling or session continuity.